3. December 2008
After seeing my parents' new ATT Uverse setup, I've made the decistion that I'm going to give Cablevision the boot. The only decent thing about Cablevision has been my experience with the technicians I've had to meet at my apartment. The service is overpriced and corrupt IMO (they charged me a fee to cancel HBO); and the online guide/DVR is slow and poorly designed. The big problem is that over the years I've registered with many websites using my optonline.net email address. So I am going through the tedious process of updating my accounts, since I won't be able to use that email address once I've discarded cablevision.
Which brings me to IEEE, a professional organization focused on computing which I joined while I was looking for work after the dot.com bubble burst. It took me about ten minutes to figure out how to change my email address (and site opened two new windows and required me to log in twice during the process). If you've never been to IEEE.org, it's clear that it wasn't designed by anyone possessing tremendous usability skills. Having to log in a 2nd time isn't a huge ordeal, but it seems from the way finding the profile editor unfolded, the 2nd login wasn't intentionally designed as a security measure... it was more of an accidental security bonus.
The main problem is in making the profile editor so hard to find. Once you've logged in, a link for "my profile" (or something along those lines) is absent from the page. A website search revealed nothing. Only after clicking 'membership FAQs' did I find a link to what turned out to be a different subdomain, which is where I had to log in again.
End of rant.